Warrington Scott is committed to providing its clients with a high standard of service. We welcome feedback about our performance as an opportunity to review and improve our services.
Our complaint handling procedures are designed to ensure your concerns are treated seriously and that your matter is dealt with promptly and fairly.
Although you may report any feedback, complaints or enquiries, to any team member, Warrington Scott do have nominated Complaints Officer for each of our offices:
To make it easy for you to provide us with your concern we have three ways you can contact us:
Phone: (02) 9386 5968 Email: sydney@[REMOVE THIS TEXT]ws.net.au Mail: PO Box 1509, Bondi Junction NSW 1355
In many cases a complaint may be resolved at the initial point of contact and within two business days. However, in circumstances where your complaint requires further investigation, we will send you an acknowledgement of receipt of your complaint.
In order to manage complaints, Warrington Scott have some guiding principles:
Should you not be satisfied with our handling of your complaint you are able to refer your complaint to the Australian Financial Complaints Authority (AFCA) at any time.
Their details are:
Phone: 1800 931 678 (free call)
Address: GPO Box 3, Melbourne VIC 3001
Further details about our complaints handling procedures are contained in the Financial Services Guide we provide to our clients.