logo of Warrington Scott financial advisers - Sydney, Goulburn

Financial advice, superannuation advice, succession planning, estate planning - Sydney, Goulburn

  • Sydney: 02 9386 5968
  • Goulburn: 02 4821 1788

Complaints policy

Warrington Scott is committed to providing its clients with a high standard of service. We welcome feedback about our performance as an opportunity to review and improve our services.

Our complaint handling procedures are designed to ensure your concerns are treated seriously and that your matter is dealt with promptly and fairly.

Lodging a complaint

To make it easy for you to provide us with your concern we have three ways you can contact us:

Phone:    (02) 9386 5968
Email:    sydney@ws.net.au
Mail:      PO Box 1509, Bondi Junction  NSW  1355

Resolving your complaint

In many cases a complaint may be resolved at the initial point of contact and within two business days. However, in circumstances where your complaint requires further investigation, we will send you an acknowledgement of receipt of your complaint.

In order to manage complaints consistently Warrington Scott:

  • will treat your complaint confidentially and ensure you are not treated differently as a result of lodging a complaint, and
  • has procedures for its staff and authorised representatives to follow when handling your complaint.
Escalations

Should you not be satisfied with our handling of your complaint you are able to refer your complaint to the Financial Ombudsman Service at any time.

Further Details

Further details about our complaints handling procedures are contained in the Financial Services Guide we provide to our clients.